We're hiring a Field Enablement Specialist to help unlock and scale our automotive partner channel. This role combines training, advisory, and advocacy - serving as a trusted partner in the field while bringing the voice of the customer back to our product team.
Our partners sell and deploy our technology into dealerships, service centers, and body shops. Your role is to ensure their end customers are successful. That means delivering effective training, supporting adoption on the ground and carrying feedback from the shop floor back to our product and go-to-market teams.
The ideal candidate has hands-on experience in the automotive world - whether as a mechanic, service advisor, dealership technician, body shop lead, or similar - and can connect with technicians in the service bay with the credibility that drives adoption.
Partner enablement & training
- Run train-the-trainer programs for our partners, enabling them to confidently train their own dealership and shop customers.
- Travel to dealerships, service centers, and body shops (up to 50% of the time) to support rollouts, troubleshoot adoption issues, and ensure end users are set up for success.
- Monitoring Usage & Behavior through our dedicated dashboards and proactively take action when needed.
- Partner with partner sales teams, joining them in front of end customers to support the sales process through demos, training, and technical guidance.
Feedback loop
- Be the voice of the shop floor internally. Bring structured feedback from mechanics, service advisors, and partners back to product, marketing, and sales leadership.
- Identify adoption blockers early and work cross-functionally to resolve them - whether through product improvements, enhanced training, or better onboarding flows.