Your mission

We are looking for a curious, hands-on and passionate Support Engineer with mobile skills for our Support Team! 
You will be providing technical support to our customers and vendors at Anyline, and help them to configure and maintain our SDK. Additionally, you will also have the opportunity to work together with them and our diverse cross functional teams to ensure a high quality for our product, and a satisfactory experience for our partners' customers. You will work directly with Product and Engineering teams to investigate and resolve issues reported by our customers, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments. 
Do you want to immerse yourself in cutting-edge technology and tackle real business problems? Do you want to gain exposure to a wide range of industries and work with great colleagues from diverse backgrounds? Then we have the perfect opportunity for you, come join our team & work remotely from India. You will work remotely for the time being - eventually we are planning to have an office location as well (in Pune, India). 
 
What you will be doing  

• Maintain and enhance our Knowledge Database aligned with frequently asked queries. 
• Provide continuous proactive and reactive technical support to customers through a scaled ticketing system while ensuring a high level of satisfaction from our service. 
• Problem and Root-Cause-Analysis as part of our 2nd-Level-Support. 
• Troubleshoot our customers’ technical issues in cooperation with their engineering and second level operations teams, while also working with Anyline's internal technical teams to resolve those issues. 
• Work together with Engineering, Product and Product Design to bring customer requests onto our roadmap.

Your profile

• Engage on cases effectively in a timely manner working as part of a Global 24X7 team.
  
• At least 2 years of working experience with either one or more of the following languages: Java/C#/Javascript/Swift/Kotlin. 
• Some experience with at least 2 of the following frameworks: Xamarin/ReactNative/Cordova/Flutter. 
• Knowledge about mobile SDKs. 
• Querying and Data Retrieval: Experience in creating queries using Grafana's and Kibana’s query language (in case no experience with those, at least basic SQL knowledge)  
• Data Visualization: Ability to choose appropriate visualization types (e.g., graphs, tables, heatmaps) and configure them in Grafana to represent data accurately and intuitively  
• Attention to detail: this involves ensuring data accuracy, validating queries, and conducting thorough testing to guarantee the quality and reliability of the Grafana dashboards. 
• Access management and security: Experience in managing access controls and user accounts within Grafana. This includes setting up user roles and permissions, ensuring appropriate data access levels.
• Previous experience working directly with customers (Customer Service, Customer Support, etc). 
• The job will require a flexible schedule to ensure 24×7 support operations or on-call coverage (as applicable)

Why us?

• People & Values: An autonomous company culture, where every employee can change the future! Work with a stellar team where you take over responsibilities from day one.  
• Social Impact & Volunteering: Each employee gets two complete workdays per year,  which can be used to volunteer at any organization.  
• Learning & Knowledge: We offer time and resources to enable lifelong learning for each employee!  
• Work-Life Dynamic: At Anyline we offer you the highest level of flexibility because we know that our lives do not neatly fall into a typical 9-5 schedule and that individuals are productive at different times of the day. Further, you can work remotely from the comforts of your home or have a workation. Everything to improvise and combine your private & professional life.  
• Personal Growth: Goal-oriented, self-responsible tasks and projects that leave space for creativity and offer the chance to learn a lot in a short time. Personal growth experience by helping to build a truly successful international company.  
• Health & Well-Being Benefits: We care about you, which is why we enroll you in a health plan and offer you access to Likeminded, a mental health platform.

About us

Anyline was founded in 2013 by four co-founders, who are all still part of the company. Today, there are already over 100 employees - not only in Austria, but also in Germany, the USA & India. As an Anyliner, you are part of an international team that believes in diversity and the huge potential within it.
 
We want to become the global leader in mobile data capture solutions as well as the best in AI automation! Our goal is to enable people who have no knowledge in Machine Learning to create mobile data collection solutions themselves. Big things are on the horizon ...
 
We welcome and support people of all backgrounds and identities and want to ensure equal opportunities for all. This includes, but is not limited to people of all ethnic & racial origins, gender identities, sexual orientations, religions & ideologies, socio-economic statuses, educational backgrounds, ages, and individuals of all abilities.
 
 We want to encourage applicants with diverse backgrounds to apply to join the world of Anyline.